Try out our gear in your studio and, if within 14 days you're not satisfied, let us know and we'll issue a refund.
To be eligible for a return, your item must be "like new" and in the same condition that you received it. It must also be in the original packaging with all original materials (power supply, power cord, product card, etc.). Please refrain from racking 19 inch rackmount gear during this trial period so that the faceplate and enclosure don't get scratched.
To complete your return, we require a receipt or proof of purchase; which in most cases we already have. Just give us a call or shoot us an email. We're pretty flexible.
We ship to (just about) any address in the world via USPS, FedEx, and DHL Express. When you place an order, we will estimate shipping and delivery dates for you based on the quantity of your items and the shipping option you choose. Once payment is approved, in stock products will ship out from Rogue Planet Command within 2 business days . We ship on Monday, Wednesday, and Friday.
Please note that the shipping rates for many items we sell are dimensional weight-based. To reflect the policies of the shipping companies we use, weights may be rounded up to the next full pound. Also note that international customers are required to pay all import duties and taxes required by their respective countries. When filling out customs forms we declare the actual purchase price. Please do not ask us to declare lower values.
If you reside outside of North America, we highly recommend DHL Express when ordering a Silver Bullet for the quickest delivery and with zero customs headaches.
When can I expect to receive a response to my email or phone call?
Most emails or phone calls will receive a friendly reply within 24 hours, if not within just a few hours. However, sometimes we get sucked into the glorious nebula of designing and building products. Or need to do laundry, shop for groceries, or sleep. We appreciate your patience as we balance the demands of our intergalactic commitments, and try to enjoy time off on the weekends.
How much will it cost to ship my order overseas?
Our shopping cart has a shipping calculator that is configured to estimate shipping to anywhere in the world. All you have to do is add a product to the cart and then click the cart icon in the upper right corner of your browser. At that point you can select your country, province, and enter your postal code. A list of available shipping options will be displayed after you click Calculate Shipping. As mentioned above, international customers are responsible for paying all import duties and taxes for their respective countries.
What shipping option do you recommend for European customers?
If you are ordering a Silver Bullet or 500 series module, we highly recommend that you select DHL Express shipping. DHL acts as the customs broker and offers exceptionally quick door-to-door service. We've been seeing packages arrive in the UK in 4-5 days. There is no hand off with local postal services like there is with USPS so you will know where your package is every minute of the day by accessing the tracking information. They will require you to pay all customs and import taxes before delivering the package to your door.
My country charges high import taxes. Can you adjust the customs value to help me out?
Sorry, but no. As a rule, we declare the actual purchase price.
Do you accept wire transfers, ACH payments, or Paypal as forms of payment?
We only accept payment through our online store using major credit and debit cards at this time.
How are you guys able to sell products of this quality level at these impossibly affordable prices?
We simply reject the notion that a middleman like a dealer or distributor needs to come between the guy that designs and builds the gear and the artist that uses it. By adopting a direct sales model we have been able to pass that savings onto our customers. Do you really want to pay 30% more for your gear? All we ask in return is that you make lots of great music and help spread the word about our company and products.
Can I have my favorite pro audio dealer get me a Silver Bullet?
Sure, if you want to pay more money for our products. See the question above. Our pricing model does not allow for typical dealer margins. Really. If you'd like to order 10 Silver Bullets we'd be happy to give you a sweet discount though.
What in the bloody galaxy is Void Corp?
Void Corp is a character in the Louder Than Liftoff universe. Some of our products are made as limited edition Void Corp versions with a black aesthetic. Click the link for more info.
It would be really cool if you guys had t-shirts. Can you make me one?