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Rogue Planet Rewards

Rogue Planet Rewards

ROGUE PLANET REWARDS

As part of our commitment to providing the absolute best customer experience in the pro audio sector of the galaxy, we are proud to offer the Rogue Planet Rewards program, the first of its kind offered by a pro audio manufacturer.  We believe in pushing the boundaries of what's possible not only with the gear we design, but also with the experience you have when visiting the Louder Than Liftoff store.

Welcome to the mission. 

 


 

HOW IT WORKS

The Rogue Planet Rewards program rewards you for your loyal patronage and your help spreading the word about our products and mission.  You can earn product discounts, free products, free shipping, and even cash back!

JOIN

Customers with store accounts are automatically enrolled.  To see your points you must log in.  If you don't have an account, you can create a new accounttoday, and start earning CREDITS immediately.

EARN CREDITS

You earn CREDITS when you sign up for an account, make a purchase, and refer your friends.  

    Rogue Planet Rewards - Earn

      REDEEM REWARDS

      When logged into your account, you'll be able to redeem earned CREDITS for eligible rewards.  You will also be able to check your account balance and rewards history.  When you redeem a reward you will be provided an discount code that you can enter at checkout during your next purchase (only one discount code per order).

       


       

      How does the Refer-a-Friend referral program work?

      Refer-a-Friend rewards you with CREDITS for successfully referring friends to purchase our products.  You can make referrals through email, a Facebook post, or Twitter.  Your friends can get a sweet discount (a unique one-time discount code) by visiting our store via your referral link.  Please note that only new customers without a registered account are qualified to receive the offer, and that friends must complete a purchase using their discount code for you to earn CREDITS.

      There are three ways to earn CREDITS by referrals: Post-purchase Share Link,  and via the Rogue Planet Rewards Widget.

      Referral Sharing Overlay

       


       

      FAQ

      Do I have to create an account to earn CREDITS?

      Yes, you will only earn CREDITS once you have registered a store account with us.  If you place an order as a guest, you won't earn CREDITS for your purchase and we cannot retroactively award them.  It's easy to create a new account by clicking the "Account" link in the upper right hand corner of our store.  Once you create the account then you are automatically enrolled in Rogue Planet Rewards.  

      When do I earn CREDITS for making a purchase?

      CREDITS will be added to your account when the payment status of your order becomes "Paid" or the fulfillment status becomes "Fulfilled".  For orders with a refund, CREDITS will always be subtracted according to the actual amount refunded.

      Do my CREDITS ever expire?

      Nope.  They are pretty much good until a supermassive black hole devours the galaxy.

      Can I give my CREDITS to a friend?

      If you are feeling generous then we can help you make that happen.  Just contact us.

      Do I earn CREDITS when friends of friends make referrals?

      This is not a multi-level or tiered program.  No pyramids on this planet.  You only earn CREDITS when friends you directly refer make purchases.

      Can I apply multiple coupon codes to my order?

      You can only apply one discount code per order at checkout.  So please redeem your coupons carefully.

      How do the free product rewards work?

      Add the product to your cart and simply apply at checkout the discount code you received when you redeemed the reward.  You will be only be charged for shipping.

      How do I opt out of Rogue Planet Rewards?

      When you are logged into your account, you can click the "withdraw" link in the bottom right of the "Account" tab of the Rogue Planet Rewards Overlay.

      Why does nobody else in the pro audio universe do this?

      Because they just don't love you like Louder Than Liftoff does.  Or they are probably agents of Void Corp.

       


       

      IMPORTANT LINKS

      Rogue Planet Rewards FAQ

      My Rewards

      Redeem Rewards

      CREDIT History

      Refer-a-Friend Sharing & Referral Link

       

      * Louder Than Liftoff LLC reserves the right to change the terms and conditions of this rewards program at any time, including cancellation.  CREDITS earned have no inherent cash value and may only be redeemed for current rewards offered.  In the meantime we intend to hook you up with great deals and free stuff because it's fun.

      Join the mission.
      Policies & FAQ

      14-day No Hassle Return Policy

      Try out our gear in your studio and, if within 14 days you're not satisfied, let us know and we'll issue a refund.

      To be eligible for a return, your item must be "like new" and in the same condition that you received it. It must also be in the original packaging with all original materials (power supply, power cord, product card, etc.).  Please refrain from racking 19 inch rackmount gear during this trial period so that the faceplate and enclosure don't get scratched.

      To complete your return, just give us a call or shoot us an email, and we'll send you instructions for packing up your unit and shipping it back.  Please note that you will be responsible for return shipping costs and we ask that you insure the unit for its full retail value to protect against loss or damage.  Once we receive and inspect the unit we will issue a refund for the purchase price less the cost of shipping.  Units received in any condition other than "like new" may be subject to a restocking fee.

        Click here to email us

      World-Class Shipping

      We ship to (just about) any address in the world via USPS, FedEx, and DHL Express. When you place an order, we will estimate shipping and delivery dates for you based on the quantity of your items and the shipping option you choose. Once payment is approved, in stock products will ship out from Rogue Planet Command within 2-3 business days .  We ship on Monday, Wednesday, and Friday.  Once an order ships you will be sent tracking information via email and/or Facebook Messenger (if selected at checkout).  Please coordinate with the shipping company to have your package held for pickup if you know you will not be home when the package is expected to arrive.

      Please note that the shipping rates for many items we sell are dimensional weight-based. To reflect the policies of the shipping companies we use, weights may be rounded up to the next full pound.  Also note that international customers are required to pay all import duties and taxes required by their respective countries.  When filling out customs forms we declare the actual purchase price.  Please do not ask us to declare lower values.

      If you reside outside of North America, we highly recommend DHL Express when ordering a Silver Bullet for the quickest delivery and with zero customs headaches.

      We require a signature for all Silver Bullet orders to help ensure you safely receive the package.

      Need More details?

        Click here to email us

      FAQ

      When can I expect to receive a response to my email or phone call?

      Most emails or phone calls will receive a friendly reply within 24 hours, if not within just a few hours.  However, sometimes we get sucked into the glorious nebula of designing and building products.  Or need to do laundry, shop for groceries, or sleep.  We appreciate your patience as we balance the demands of our intergalactic commitments, and try to enjoy time off on the weekends.  Please don't be upset if an email you sent on Friday evening doesn't get returned until Monday.

      How much will it cost to ship my order overseas?

      Our shopping cart has a shipping calculator that is configured to estimate shipping to anywhere in the world.  All you have to do is add a product to the cart and then click the cart icon in the upper right corner of your browser.  At that point you can select your country, province, and enter your postal code.  A list of available shipping options will be displayed after you click Calculate Shipping.  As mentioned above, international customers are responsible for paying all import duties and taxes for their respective countries.

      What shipping option do you recommend for European customers?

      If you are ordering a Silver Bullet or 500 series module, we highly recommend that you select DHL Express shipping.  DHL acts as the customs broker and offers exceptionally quick door-to-door service.  We've been seeing packages arrive in the UK in 4-5 days.  There is no hand off with local postal services like there is with USPS so you will know where your package is every minute of the day by accessing the tracking information. They will require you to pay all customs and import taxes before delivering the package to your door.

      My country charges high import taxes.  Can you adjust the customs value to help me out?

      Sorry, but no.  As a rule, we declare the actual purchase price.  

      Do you accept wire transfers, ACH payments, or Paypal as forms of payment?

      We only accept payment through our online store using major credit and debit cards at this time.

      How are you guys able to sell products of this quality level at these impossibly affordable prices?

      We simply reject the notion that a middleman like a dealer or distributor needs to come between the guy that designs and builds the gear and the artist that uses it.  By adopting a direct sales model we have been able to pass that savings onto our customers.  Do you really want to pay 30% more for your gear?  All we ask in return is that you make lots of great music and help spread the word about our company and products.

      Can I have my favorite pro audio dealer get me a Silver Bullet?

      Sure, if you want to pay more money for our products.  See the question above.  Our pricing model does not allow for typical dealer margins.  Really.  If you'd like to order 10 Silver Bullets we'd be happy to give you a sweet discount though.

      I just bought a used unit from some dude online.  Can I have the seller send it to you first to check out?

      As a policy, we decline to get in the middle of third party transactions on used gear.  If you receive the unit and it requires repair please contact us and we can go over service options.  

      What in the bloody galaxy is Void Corp?

      Void Corp is a character in the Louder Than Liftoff universe.  Some of our products are made as limited edition Void Corp versions with a black aesthetic.  Click the link for more info.

      It would be really cool if you guys had t-shirts.  Can you make me one?

      Yes.

       

      Louder Than Liftoff reserves the right to refuse selling our products to anyone that is hateful, sexist, bigoted, racist, homophobic, or just a meanie in general.  Be kind to each other and the planet.